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In November 2007 BT made the glorious decision to cut off my phone line without permission, enter me into a new contract without permission and generally mess with my head for a period of four weeks (we had lies, insults, broken promises - the lot). You can read more about my specific complaint (in rather too much detail) here.

Having to deal with BT over this period was a nightmare. Almost each time I called I was given contradictory information on what was and was not possible, conversations I had had and what was happening next to resolve my problem. This inconsistency has prompted me to create this site in order to give others the chance to write about their experiences and compare the answers they are given with those of others who have had similar experiences.

By complaining to BT on this site, you are also giving BT the opportunity to respond to you. In the spirit of fairness, it is right that BT should be given the opportunity to explain where things have gone wrong and also defend themselves if they feel that a complaint is not just. They are welcome to visit the site and make their own comments relating to individual complaints, if the person complaining has chosen to allow this. If you wish, you can provide your account number, which will not be displayed on the site, but will be made available to BT should they take any interest in your problem.

Also, you can find lots of hints and tips about how to manage a complaint to BT and what to do if they fail to resolve it for you.

Also you will find testimony from BT employees, so fed up with the hassle they get from customers who have been let down by the system, that they feel the need to let off steam here as well. Again, it is for BT to deal with this feedback as they see fit.

Now, to those of you who may think that this is simply a trouble making website, I would say this: By providing a public platform for exchanging information about complaints and, perhaps, BTs responses to them, this site is providing a level playing field. It is right that customers should feel that they are being treated the same as other customers. Something which, in my experience, does not always happen.

Also, we have created a satisfaction survey which will help BT understand where they are going wrong.

My final word it this: In my experience, BT seem to think that customer service is an option. Well, Sorry guys but just because you hold the monopoly on the supply of phone lines for broadband, you still need to pay some attention to us - the little people who pay your wages.

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One last thing - this site is, and always will be, totally free to use.

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