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Welcome!

At last - somewhere to go at the end of a long hard day (on the phone complaining to BT!) and truly let off steam - whilst letting the world know exactly what you think about the service, or lack thereof, which you are receiving from BT.

Whether you have a problem with your Landline Telephone, Inclusive Calls, Television Service, Broadband Internet or Business Phone, this is the place to complain about it.

Here you can complain about BT, complete a satisfaction survey, read other complaints about BT and (hopefully) get your complaint sorted with our helpful hints & tips.

Please take a moment to learn more about this site and why it exists.

Submit your complaint to BT

Also, lets make this clear at the outset - This site does not form any part of BT. They don't own or endorse it. This site is not intended to simply bad-mouth BT. What I am trying to do here is create a public platform where people can compare responses of their complaints to BT with those of other customers in a similar position.

Furthermore, by giving BT the opportunity to respond to the complaints, this site may encourage a better understanding of how and why things go wrong.

Please use the tabs at the top of the page to take a look around.

This site really works!

Below are a selection of things people have been saying about CABT:

"I sent my complaint about BT to you at 7.17pm last night, 13th July 2010. concerning me being charged £153.93 for an Operator instigated 33 minute phone call to a mobile phone in India. (of which the charges were not divulged to me beforehand)...
I received a phone call from BT today, 14th July 2010 at 10.35am and spoke to a lovely young Irish girl who informed me that I was to be refunded £117.28.
She apologised profusely for the way my BT account had been handled and has sorted out my future payments to BT via Direct Debit.
I had honestly given up hope of ever resolving this situation and cannot thank ComplainAboutBT.com enough. What a brilliant Website for us poor consumers who get trampled on by the "Big" national companies."

"This site surely works! At 11.00 hrs 18/6/10 I had a call from BT in Ireland assuring me that the full £80.31 will be refunded"

"How wonderful - this site works! Shortly after posting my first comment BT called me on my mobile. So sorry - our fault - clerical error - you are top priority - we will refund you a month`s line rental (what about reimbursing for the waste of time and energy?) and we will definitely call you before 4pm tomorrow. Great."

"Just to let you know that I finally had a handsome apology from the managing director of customer services himself (!) and a refund payment for £67.00.
Thank you for existing! I would never have got that far without the help of this site."

"many thanks for providing this publicly visible means of getting issues noticed by the provider"

"I was delighted by the quick response in September from BT. Thank you very much."

"Firstly, many thanks for this site - at the most basic level it helps just to be able to off load some of the frustration."

"I came across your site when i googled "complain about BT". It had an impressive effect and I will certainly spread the word about "complainaboutbt.com"."

"Cool site."

"I think your site is brilliant, it is so good to be able to share your problems with people who are suffering in the same way and thus understand how you feel. It`s pretty obvious to me that BT don`t."

"Just discovered the site and love it. Well done for taking the trouble. I want to post a complaint but I am so enraged by BT`s arrogance and incompetence that I need to calm down a bit first - and set aside an appropriate time."

"Thanks for giving me a pressure release valve!!!"

"What a fantastic website! About time somebody did something about BT - even if just to allow people to vent frustration. You should charge 1p for each complaint added, you`d be bigger than Richard Branson. Keep up the good work!"

"Thank you for publishing our complaint on your site. This morning we contacted the Chairman`s office on 0800 023 2067 and believe it or not were answered in seconds by one of the Chairman`s assistants who has promised to look into the matter(Freephone numbers are the only ones we`ll ever use now as the 0845`s rack up phone bills and waste hours of time. Is this deliberate?)Anyway whatever the outcome is we think this is a great site."

"I was so glad to read about you in the Guardian. It`s very stressful to feel alone with BT incompetence and threats of court. This is a great idea and I hope it works. So far the Ombudsman has been useless as has Ofcom."

"Didn`t realise this site existed and was over the moon when I found it!"

"Thank you for providing this website! Whether or not BT will take any notice of anything here or elsewhere remains to be seen. They seem to have little or no regard for their customers, only for their profits however questionably they make them! But all power to your elbow."

"Thanks for your site."

"Thank you for the site. Glad I caught the interview on BBC local radio."

I'm glad that so many people have found the site of use and it seems that BT are actually taking notice once complaints are listed here (indeed, I am copied in to several e-mail daily).

Thanks for visiting.

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Comments and opinions expressed within the complaints listed on this site are those of the site visitors.
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